Customer Care Policy

Customer Care Policy

We value your privacy and are committed to giving you a safe and transparent shopping experience. This Customer Care Policy explains what information we collect, how we use it, how it may be shared, and what rights you have as a customer.

Information We Collect

When you visit our website, certain technical information is collected automatically, such as your browser type, IP address, time zone, cookies on your device, the pages you view, the products you browse, and how you interact with the website.

When you place an order, you provide personal details such as your name, shipping address, payment information, email address, and phone number. We use this information to process your order, send confirmations and updates, arrange delivery, and contact you if necessary.

How We Use Your Information

We use the information we collect to process and deliver orders, communicate with you, detect and prevent fraud, improve and optimize our website, and provide customer service. If you have given consent, we may also use your information for marketing purposes, such as sending promotions or newsletters.

Sharing Your Information

We never sell your personal data. However, we may share limited information with trusted partners who help operate our store, including payment providers, shipping companies, service partners, and platform tools such as Shopify and Google Analytics. These partners only receive the information necessary to perform their services. We may also share information when required by law or to protect our rights.

Marketing

Your information may be used to send promotional emails or display relevant ads. You can unsubscribe from marketing emails at any time using the link provided or by contacting us. You can also manage ad preferences on external platforms such as Facebook or Google.

Your Rights

Depending on your country of residence, you may have the right to request access to your personal data, request correction of inaccurate information, request deletion of your data, or object to certain types of processing. To exercise any of these rights, please contact us.

Data Retention

We keep your personal information only as long as necessary to fulfill orders, comply with legal or tax requirements, and support business operations. After this, your information is securely deleted.

Cookies

We use cookies to ensure the website functions properly, remember items in your shopping cart, improve your browsing experience, and analyze website usage. You can disable cookies in your browser settings, but certain features may not work correctly without them.

Updates to This Policy

We may update this Customer Care Policy to reflect changes in our practices, legal requirements, or operational reasons. The most recent version will always be available on this page.

Contact

If you have any questions about this policy or how your information is handled, please contact us.