Shipping and Returns

Shipping & Delivery

We process your order within 1–3 business days. Delivery time is normally 1–3 weeks, but in most cases your package will arrive much sooner.
Once your order has been shipped, you will receive an email with a tracking link so you can follow the delivery.
Please note that some orders may be subject to customs or import fees upon arrival in the destination country. These costs are the responsibility of the customer.

Returns & Right of Withdrawal

By law, you always have 14 days to withdraw from your purchase from the day you receive your order.
To make you feel even more confident, we offer a 90-day return policy instead.

We want every customer to feel secure knowing they receive new, fresh and unopened products.
Therefore, returns of used or opened items cannot be accepted.
If your products and packaging are completely unopened, you may return your purchase within 90 days.

To make a return, please contact us and provide your name, order number, and email address.
Pack the item carefully in its original packaging and include a note with your name, order number, and email.
Then send the package to the return address provided by our support team.
Return shipping costs are the responsibility of the customer.

Once we have received and approved the return, the amount will be refunded via the same payment method within 90 days.
If the product has been used or damaged in a way that reduces its value, a deduction may be made corresponding to the loss in value.

Complaints

If an item is defective or incorrect, we will of course make it right.
Please contact us with your order number and attach clear photos or a short description of the issue.
If the complaint is approved, we will cover the return shipping cost and compensate you with a replacement product, repair, or refund.
The right to make a complaint is valid for up to 3 years and covers manufacturing defects, but not normal wear and tear.

Unclaimed Packages

If you do not collect your package from the delivery point, it will be returned to us.
To cover shipping, return, and handling costs, a fee of 34,99 USD will be charged.
The remaining order amount will be refunded to the same payment method used at checkout.

If you have changed your mind after placing the order, it is important that you still collect the package and return it. Otherwise, it will be registered as unclaimed and the fee will be automatically deducted.

Order Cancellation

If you wish to cancel your order before it has been shipped, that is possible.
A 5% administrative fee will be deducted from the total order amount to cover transaction costs.
If the package has already been shipped, you will need to return it according to our return policy.