Shipping & Returns

At MagnetChess, we want your shopping experience to be simple, reliable, and worry-free. Here's everything you need to know about shipping and returns.

Shipping & Delivery

Free Worldwide Shipping

We offer free shipping on all orders to all destinations.

Orders are normally processed within 1 to 2 business days. Standard delivery typically takes 1 to 2 weeks after dispatch, although many orders arrive sooner.

Once your order has shipped, you'll receive a confirmation email with a tracking link so you can follow your package.

Delivery times are estimates and may vary depending on your location, local carriers, customs processing, and other circumstances outside our control.

Customs & Import Fees

Depending on your destination country, your order may be subject to customs duties, import taxes, or additional clearance fees.

Where these charges are not included at checkout, they are the customer's responsibility. Any applicable charges will be determined by local customs authorities.

Returns

90-Day Return Policy

We offer a 90-day return period for eligible purchases, starting from the day your order is delivered.

To qualify for a return under our voluntary 90-day policy, products must be unused, unopened, and in their original packaging.

To request a return, please contact our customer support team with your name, order number, and email address.

Our team will provide the return instructions and return address. Please do not send items back before contacting us.

Customers are responsible for return shipping costs for voluntary returns, unless otherwise required by applicable law.

Your statutory consumer rights remain unaffected, including any rights to return goods that are faulty, damaged, or not as described.

Unclaimed Packages

If your package is not collected from the designated delivery point, it may be returned to the sender.

Where permitted by applicable law, an unclaimed package may be subject to a handling fee of up to $34.99 USD to cover reasonable shipping, return, and processing costs.

Any applicable fee will be deducted from the refund, with the remaining balance returned to your original payment method.

If you no longer want your order, please contact us so we can help you with the appropriate cancellation or return process.

Need Help?

If you have any questions about shipping, tracking, or returns, please contact our customer support team. We're always happy to help.